The VF360 Alerts
The Map Dashboard view allows you to see beside the geographic distribution and the status of your accounts, the global number of events processed in every flow step, for all the accounts together.
In this view you cannot view information per account. You can see the graphs of up to five flow steps.
The Processed files in the system (past 12 months) parameter displays the number of events processed by all the monitored flow steps of all the accounts within the past 12 months, going back from the current date.
The Processed files in the system parameter displays the number of events processed by all the monitored flow steps of all the accounts since they started to use Coretex.
The tool displays five graphs at a time. Each graph shows the information for the previous 12 months, counting from the current month. The number on the X axis represents the serial number of the month in the calendar year, the last number on the right side being the current month (June in the example below).
The Y axis displays the total number of events processed in the selected flow step type, for all the accounts.
In the graphs, the flow step name is in fact the flow step type, regardless of the actual name of the input flow step in the different workflows. For example, the type is Input, although in the workflow it might be named PDF In, or HotFolder, or FileIn, and so on.
To see the information on a specific month, hover your mouse over its bar in the graph and view the tooltip.
To change the flow step type, hover your mouse over the graph and select the 
icon. In the Choose Flow Step screen, select the required flow step type.
The map displays the location and the status of your accounts, as transmitted by the Coretex StatusReportAdapter of each monitored flow step of each account.
Hover your mouse over a vertical graph bar to view the month and the processed file number.
You can zoom in (
), zoom out (
), move the map to display another region (
), select full screen view (
).
|
WORKFLOW STATE |
DESCRIPTION |
|---|---|
|
Working state (FLASHING green DOT) |
An account is in working state if they have at least a predefined number of events successfully processed in two minutes. The system administrator defines the number of events in |
|
Idle state (steady green DOT) |
An account is in idle state if they have not processed any event for at least a predefined period of time. The system administrator defines the number of events in |
|
Error state (Steady red DOT) |
An account is in error state if they have at least a predefined number of events ending in error in a two-minute period. The system administrator defines the number of events in An account is considered back in working state if there are no errors for at least a predefined number of minutes. The administrator sets this number of minutes in |
|
CONSTANT ERROR STATE (FLASHING RED DOT) |
An account is in this error state if at least a predefined number of events ended in error in a two-minute interval. The system administrator defines the number of events in An account is considered back in working state if there are no errors for at least a predefined number of minutes. The administrator sets this number of minutes in |
|
NO KEEP ALIVE FOR WORKFLOW (FLASHING ORANGE DOT) |
For a account to send a keep alive signal, the Workflow KeepAlive monitoring toggle switch must be ON in An account is in this state if it does not send a keep alive signal to VF360 for a predefined number of minutes. The administrator sets this number in |
|
SERVER ALERTS |
DESCRIPTION |
|---|---|
|
ACTIVE SERVER ERROR (RED TRIANGLE) |
This is a hardware alert. The Agent application permanently monitors the OS usage (CPU, memory, disks), as well as the usage of up to five specified folders on the system it is installed on. If the usage exceeds the limit set for the parameters, an error alert is issued. The system administrator defines the limits in |
|
NO KEEP ALIVE FOR HARDWARE (FLASHING ORANGE TRIANGLE) |
The agent installed on the account's server periodically sends KeepAlive messages, at time intervals the system administrator sets in The system administrator defines the time interval after which, if no new KeepAlive message arrives, a No KeepAlive alert is sent, in |
|
MAINTENANCE MODE ON (BLUE DOT) |
The account has the Maintenance mode ON for a specific server. |
Hover your mouse over a green circle which represents the location of a account to see in a tool tip its name and location.
From the Map Dashboard view, select a account’s icon to navigate to its Table View, to its Production System, to its Server Table (the server's alert history), its Workflow Table (the workflow's alert history), and so on. The navigation target depends on the account's state.
From a account in constant error, you can navigate to Table View and to Production System.
From a account with active server error , you can navigate to Server Table (server alert history) and to Server Chart (chart view).
From a account in a No KeepAlive for Workflow state, you can navigate to its Workflow Alert History.
From a account in a No KeepAlive for Hardware state, you can navigate to its Servers Alert History.
The Alerts Dashboard view helps you monitor your account' workflow steps and servers based on their geographical distribution.
The tables display the latest four errors, sorted by date and time. Only the active errors are displayed. The errors which are recovered are removed from this list, while the alerts older than 24 hours are removed from the table.
The Workflow Error table lists the account's workflow-related alerts.
|
FIELD |
DESCRIPTION |
|---|---|
|
ACCOUNT NAME |
The name of the account, as defined in the Company name field in |
|
STEP TYPE |
The flow step type. |
|
STEP NAME |
The flow step name. |
|
SEVERITY |
The severity defines the type of alert for each alert record: Error - the account is in error state. Warning - the account is in constant error state. For these two types:
Communication - the account is in No KeepAlive for Workflow state.
Maintenance - the account performs scheduled maintenance works
Shut Down - the system has performed a graceful shutdown (the computer is turned off by a software function and the operating system is allowed to perform its tasks of safely shutting down processes and closing connections). A graceful shut down during maintenance does not count for the SLA calculation. Email notifications are sent to the following users when the Server state changes:
|
|
ERROR TIME |
The date and time values for the start time of an error state, in the account's time zone. |
|
RECOVERY TIME |
The date and time values for the end time of an error state, in the account's time zone. |
The Servers Error table lists the account's server-related errors. It displays the latest four workflow errors, sorted by date and time. Only the active errors are displayed. The errors which are recovered are removed from this list, while the alerts older than 24 hours are removed from this table.
|
FIELD |
DESCRIPTION |
|---|---|
|
Account NAME |
The name of the account, as defined in the Company name field in |
|
SERVER |
The name of the monitored server. |
|
PRODUCT NAME |
The name of the monitored software system. |
|
MODULE |
The name of the monitored module in the system. |
|
SEVERITY |
The severity defines the type of alert for each record: Error - the account is in error state. Warning - the account is in constant error state. Communication - the account is in no KeepAlive for hardware. Maintenance - the account is in maintenance state. Shut down - the account is in graceful shutdown mode. |
|
ERROR TIME |
The date and time values for the start time of an error state, in the account's time zone. |
|
RECOVERY TIME |
The date and time values for the end time of an error state, in the account's time zone. |
Select the 
icon to navigate to a account's alert table.
Select the 
icon to open the alert history of a specific server in a new tab.
Select the 
icon to open the server chart view in a new tab, to observe activity of the CPU, memory and other components in a graph form.
Select 
in the Workflow Error area to open the Workflow Alert History view in a separate tab.
Select in the Servers Error area to open the Servers Alert History view in a separate tab.
The Chart View
Use the Server chart view to monitor service parameters during a selected period of time.
|
FIELD |
DESCRIPTION |
|---|---|
|
PERIOD |
The time period the graph displays. The default value is 1 hour. The following are the peak values:
|
|
DATE |
The date of the displayed period. The default value is the current date. Date format - as set in Account Parameters; Timezone - UTC 0. |
|
TIME |
The start time of the displayed period. |
|
CPU UTILIZATION |
Line graph showing the percentages usage of CPU for selected period. The red line shows the percentage limit set for CPU usage for that specific server in the Server Monitoring page; The beige line shows percentage usage of CPU, as monitored by the Agent. Hover your mouse over the graph to see the usage at different points in time. |
|
MEMORY UTILIZATION |
The graph shows the percentage usage of the RAM for the selected period. The red line shows the usage limit set for the memory usage in the Server Monitoring view. The beige line shows the usage of the memory, as monitored by the Agent. |
|
DRIVES |
Line graph showing the percentages usage of Disc C and Disc D for selected period. X axis - day and time intervals
Y axis - usage in percentage The graph contains four lines:
Hover your mouse over the graph to see the usage at different points in time. |
|
DISK I/O USAGE |
The Agent application monitors the Disc I/O usage (input and output traffic in MB/s) on the system it is installed on and sends HTTP requests to the Local server every interval specified in the Scanning interval field in the Root Administrator Account Parameters. The blue line shows the sent . The beige line shows the disk write usage. Hover your mouse over the graph to see the traffic at different points in time. |
|
NETWORK |
The Agent application monitors the network usage in Mbps (sent and received data) on the system it is installed on and sends HTTP requests to the Local server every interval specified in the Scanning interval field in the Root Administrator Account Parameters. The blue line shows the sent data. The beige line shows the received data. Hover your mouse over the graph to see the traffic at different points in time. |
The Servers Dashboard view helps you to review all available servers.
The Servers Dashboard is added to the "Alerts" main menu.
ViewFlow displays different icons based on the server status for each server:
Green circle - okay
Red circle - Hardware error
Red triangle - System error
Orange triangle - System warning
Orange circle - ‘No keep alive’
Blue circle - Maintenance mode
The following are the priorities for statuses reflection:
Maintenance
"No keep alive" status
System error
Hardware error
System warning
Okay
Hovering on the respective server opens the option to open the “Server alert table” and Chart” and server status gets updated with a frequency of every two minutes.
|
FIELD |
DESCRIPTION |
|---|---|
|
ACCOUNT |
The Account option is visible to the following users:
|
|
Search SERVER |
ViewFlow displays each server on the page as a separate item. You can type a few characters of the server name that you intend to search and ViewFlow displays those server name along with server details, as appropriate. |
Monitor the statuses of your servers in the Account Alerts tables.
The data appears in the alphabetic order of the account names.
You can select in the Records per Page field the number of table rows you want to display on the screen at a time.
To browse through the pages, use the 
buttons.
You can also search a specific account in the Account search bar (dynamic search).
Each row in the table represents a account, for which you can see the name and the number of servers with active errors. For example, 3 active errors means there are three servers with active errors.
To find further details regarding the servers of a specific account, select the down arrow 
in the account's row.
Select the up arrow 
to hide the account's server table.
|
FIELD |
DESCRIPTION |
|---|---|
|
SERVER NAME |
The name of the monitored server. |
|
PRODUCT NAME |
The name of the monitored software system. |
|
MODULE |
The name of the monitored module in the system. |
|
SEVERITY |
The severity defines the type of alert for each record: Error - the account is in error state. Warning - the account is in constant error state. Communication - the account is in no KeepAlive for hardware. Maintenance - the account is in maintenance state. |
|
SERVER STATUS |
The status of the monitored server:
|
Select the icon to navigate to a account's server alert table.
Select the icon to open the alert history of a specific server in a new tab.
Select the icon to open the server chart view in a new tab, to observe activity of the CPU, memory and other components in a graph form.
Use his alert history to view all the account's server errors for the period of time between the Start Date and the End Date.
You can display the data in the alphabetic order of the account names, by the start date or by the end date.
Select in the drop-down list in the Records per Page field, the number of table rows you want to display on the screen at a time.
|
FIELD |
DESCRIPTION |
|---|---|
|
ACCOUNT NAME |
The name of the account, as defined in the Company name field in |
|
SERVER NAME |
The name of the monitored server, which runs the product. |
|
PRODUCT NAME |
The name of the monitored software system. |
|
MODULE |
The name of the monitored module within the product. |
|
SEVERITY |
The severity defines the type of alert for each record: Error - the account is in error state. Warning - the account is in constant error state. Communication - the account is in no KeepAlive for hardware state. Maintenance - the account is in maintenance state. |
|
ERROR TIME |
The date and time values for the start time of an error state, in the account's time zone. |
|
RECOVERY TIME |
The date and time values for the end time of an error state, in the account's time zone. |
Select the icon to navigate to an account's server alert table.
Select the icon to open the alert history of a specific server in a new tab.
Select the icon to open the server chart view in a new tab, to observe activity of the CPU, memory and other components in a graph form.
Use this alert view to monitor the history of all account' workflow errors for the period of time between the Start Date and the End Date.
Select in the drop-down list in the Records per Page field, the number of table rows you want to display on the screen at a time. To browse through the pages, use the buttons.
Limit the display to a specific account by typing their name in the Account Search field.
|
FIELD |
DESCRIPTION |
|---|---|
|
ACCOUNT NAME |
The name of the account, as defined in the Company name field in |
|
STEP TYPE |
The type of flow step as defined in |
|
STEP NAME |
The type of flow step as defined in |
|
SEVERITY |
The severity defines the type of alert for each record: Error - the account is in error state. Warning - the account is in constant error state. Communication - the account is in no KeepAlive for hardware. |
|
ERROR TIME |
The date and time values for the start time of an error state, in the account's time zone. |
|
RECOVERY TIME |
The date and time values for the end time of an error state, in the account's time zone. |
> 
- server without active errors
- server with active errors